Shipping policies

Shipping Policy

Last updated: [Date]

1. Shipping Coverage

We ship throughout the national territory. Some rural or hard-to-reach areas may experience additional delivery times or logistical restrictions.

2. Order Processing

All orders are processed within [X–Y business days] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Once the order is processed, the customer will receive a shipping notification at the email address provided during the purchase.

3. Delivery Times

The estimated delivery time depends on the customer's location:

Lima Metropolitana: [X–Y business days]
Provinces: [X–Y business days]
Remote areas: up to [X additional business days]

Delivery times are approximate and may vary due to external factors beyond our control.

4. Shipping Costs

Shipping costs are calculated automatically during the checkout process and depend on the location, weight, and volume of the order.

In some cases, free shipping promotions may apply, which will be expressly indicated on the website.

5. Shipping Carriers

Shipments are made through external logistics operators or authorized courier services. The carrier is assigned based on availability and destination.

6. Order Tracking

When permitted by the shipping service, a tracking number will be provided so that the customer can monitor the status of their shipment.

7. Order Delivery

The order will be considered delivered when it is received at the address indicated by the customer. It may be received by the cardholder or by any adult present at the address.

It is the customer's responsibility to provide correct shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Delivery Attempts

The shipping company may make up to [X] delivery attempts. If the order cannot be delivered, it may be returned to the origin, and the customer will be responsible for the redelivery costs.

9. Delays and External Circumstances

We are not responsible for delivery delays caused by events beyond our control, including but not limited to: adverse weather conditions, natural disasters, strikes, transportation restrictions, logistical congestion, or force majeure situations.

10. Damaged or Lost Orders

If the order arrives damaged or shows signs of tampering, the customer must notify us within [X hours] of receipt, attaching photographic evidence of the package and product condition.

In case of confirmed loss during transit, the product will be reshipped or a corresponding refund will be issued, depending on availability.